Customer Service Policy

k18hairstore.com is committed to building a complete customer service system, standardizing service standards, and providing comprehensive, efficient and thoughtful service support for every customer shopping on the platform.

Our customer service team can provide full-process services including product consultation, order inquiry, logistics tracking, address modification, return and refund application guidance, solving various problems encountered by users during shopping on k18hairstore.com.

Users can contact the customer service team through the official support email: support@k18hairstore.com. We maintain a professional service attitude to respond to user demands and solve after-sales problems in a timely manner.

Combined with the 60-day return rule, free return and 5-10 days refund mechanism, we provide perfect after-sales protection. For product quality problems, logistics damage and other abnormal situations, we will provide targeted solutions in accordance with the regulations of k18hairstore.com.

We always take user needs as the core, standardize service processes, optimize service experience, and ensure that every customer can enjoy high-quality products and intimate one-stop shopping service on k18hairstore.com.