Refund Policy

k18hairstore.com formulates standardized refund and return rules to fully protect the legitimate shopping rights and interests of every customer. This policy clearly defines the relevant specifications of return, exchange and refund services.

We support a 60-day return period for all products purchased on k18hairstore.com. Within 60 days after you receive the goods, if you are not satisfied with the product or have product adaptation problems, you can apply for return service in accordance with the official process.

k18hairstore.com provides free return service for eligible orders. Customers who meet the return conditions do not need to bear extra return freight, reducing your shopping cost risk.

After we receive and inspect the returned goods to confirm they are intact and not used abnormally, we will initiate the official refund process. The refund will be completed and returned to your original payment account within 5 to 10 working days.

All refund transactions on k18hairstore.com are settled in unified USD. We strictly abide by the refund rules, refuse unreasonable deduction, and ensure that every refund application is processed fairly and efficiently.